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Frequently Asked Questions


BOOKS RENTALS NOW AVAILABLE BOTH ONLINE AND IN THE STORE


What is Textbook Express?

A service offered by the Bookstore that allows students to purchase books online and have them held at the store for pickup or delivery.


When does it begin/end?

Fall 2020 books can be purchased online starting Monday, July 27th.

Full Refunds Accepted Through 8/28/20

Week of 8/31 - 9/4: 75% refund issued

Week of 9/7 - 9/11: 50% refund issued

Week of 9/14 - 9/18: 25% refund issued

Textbook orders placed prior to the first day of class must be picked up by 8/28/20 (Also the last day for full refunds)

Orders placed after 8/31/20 need to be picked up within 7 days of order date, are prepaid and are not eligible for a full refund.

**Keep in mind that availability may be limited if you wait to buy your book after your class begins**

Click Here to see Bookstore Hours of Operation


Will I be able to get used books, new books, or rental books?

You can specify either. If a book is unavailable in your specified condition, the bookstore will substitute with what is in stock. Rented books maybe new or used depending on availability. If you reserve early you will have most opportunity to purchase or rent a used copy. We pull those with the best condition (highlighting, etc.) to the first customers.


How do I know what is available to rent?

If titles are available to rent, rental prices will be displayed online and in the store. Not all titles are available to rent and available rental titles will vary by the semester. Rental availability of any title can end at any time.


When do I return my rental books?

Rental books for Fall 2020 are due by Thursday, December 24th.

Your receipt will display the last day to return your books. If you drop a class mid term or wish to return your book prior to buyback, bring it to the main floor cash register in the bookstore.


What if I do not return my rental book on time?

Books not returned by the due date will be charged the new book replacement cost plus a $25 per book late fee as stated on your receipt and you keep the book. Replacement costs/fees are indicated on your original purchase receipt and in the email reminders that are sent prior to the due date.


What are my online payment options for textbooks?

Textbooks must be pre-paid by the following methods:
Credit Card (Visa, Master Card, and Discover)
University Account (Available only during certain time periods) - Dates/Policies
Bookstore Gift Card
Campus Cash: https://get.cbord.com/mnstate/full/login.php

All purchases require payment information. If there is a problem with your payment method, your selections will not be reserved until the payment issue is resolved. You will be notified by email or phone of any payment issues. Credit Card and gift card sales will be billed as the books become available. Financial Aid charges will be billed to your account immediately, pending any payment issues and regardless of current stock availability as the books become available.


Where do I go to pick up my order?

In the upper level north entrance of the MSUM Bookstore. An employee will have your books bagged and ready to go for you.


What if I want my books shipped to me?

You may select the shipping option of your choice when prompted for shipping information. We have reduced our cost for shipping via USPS Media Mail to $5.00 per textbook order and your order should arrive within our tri-state region in approximately 3-5 business days.


What if I do not have a copy of my class schedule?

Click here for a link to eServices to get a listing or copy of your schedule.


What if the department and course I enter has no items that come up?

The bookstore does not currently have a book order from the instructor for that course or there may not be a book required for the class. Please check back later.


How will I know if my order was received by the MSUM Bookstore?

If you receive an email confirmation with your order number, your order has been received by the bookstore. If you do not receive an email confirmation, go into the main bookstore front page and select the shopping basket icon in the upper right hand corner of the bookstore front page to review items. NOTE: You must select the "check out" option to process your order.