Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history.
back to topOrdering By Phone
Call us at 218.477.2111. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topOrdering By Fax
Mail or Fax your order to us at the address or fax number below and we will process it immediately.
MSU Moorhead Bookstore
1104 7th Avenue South
P.O. Box 74
Moorhead, MN 56563
Fax #: 218-477-5823
back to topShipping Policies
MSUM Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer.
back to topProduct Return
A receipt is required for all returns. Returns
are accepted at the front cashier area. Textbook returns are accepted in the
Course Materials area of the Bookstore on the lower level.
*Receipt MUST be presented at the time of return or
exchange.
*Refunds for items other than textbooks will be given within
30 days of purchase.
*General Books are non-refundable if opened.
*Textbook
Return Policy
Online Returns Instructions:
A packing list and receipt must be included with each return.
Repackage your item(s) in the original packaging or appropriate cardboard
box. Using packing material around your item, pack and tape your
package securely. Select a carrier that offers you the option to
insure and track your package. UPS, FedEx, and USPS all offer this
option. Write down your tracking number and keep it until the
Bookstore has refunded your money. Ship your return to the following
address:
MSUM Bookstore
Attn: Returns Department
1104 7th Ave. S.
Moorhead, MN 56563
Arrange for a carrier to pick up your package or drop it off with the
carrier. Shipping is the responsibility of the customer. Returns will
be refunded to the original credit card or account used for payment.
Shipping charges will not be refunded unless it is due to our error.
Contact Support
Contact us anytime with questions or concerns via email at: bookstore@mnstate.edu, textbook@mnstate.edu. You can also contact our customer service department at:
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