MSUM Bookstore Apple Authorized Service Provider
The MSUM Bookstore is an Apple Authorized Service Provider with an Apple Certified Technician in-store that is qualified for both in-warranty and out-of-warranty Apple product repair. For students/faculty/staff that are under warranty and have not damaged their computer accidentally and voided warranty, repair charges are free including shipping, parts, and labor. If an in-warranty laptop computer requires a mail-in repair, Apple includes overnight shipping to and from the Apple repair depot so turnaround time is very quick. This same mail-in process also applies to in-warranty and AppleCare+ covered iPad's which are replaced with an iPad from Apple.
For an out-of-warranty repair performed in-store students/faculty/staff are charged on a per part basis plus a $30 an hour charge for labor and a $6.95 charge for the overnight part shipment from Apple. For an out-of-warranty mail-in repair, there is a $19.95 shipping charge that covers shipping to and from the repair depot, and Apple charges a flat-rate repair charge based on Mac model you have. The MSUM Bookstore also charges a facilitation fee of $25 for setting up the repair and testing the machine with Apple diagnostics before and after it is repaired. Accidentally damaged in-warranty and out-of-warranty repairs do not fall under this flat-rate charge and are significantly more expensive for repair and a quote can be given prior. Desktop Mac's are not eligible for mail-in service, so all service is performed in-store.
If you are having issues with your Apple product, whether in-warranty or out-of-warranty, please feel free to come into the technology area of the MSUM Bookstore so initial diagnostics (free) can be run to determine your best option for repair and so we can get your hardware up and running again as soon as possible.